Reviews
2.9
(610 reviews)
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1.0
BEWARE!
August 14, 2023
By tedgerring on DealerRater
BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, I went with one of the service members to get the truck and opened the tailgate and to my surprise the coffee table was gone, but my tow strap was still there. Weird. Someone had to army crawl to pull out the table due to the locked hardcover. Of coarse, now we're in a situation no one wants to take responsibility. My sole purpose for traveling into the area was for that coffee table, sadly when my truck broke down my rental vehicle couldn't fit the coffee table to take it back home. I didn't know the type of dealership I was dealing with or I wouldn't have trusted them. I called the dealership 2 weeks ago and they said they would look at camera's etc...no one bothered to call me back.
1.0
BEWARE!
August 14, 2023
By tedgerring on DealerRater
BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, I went with one of the service members to get the truck and opened the tailgate and to my surprise the coffee table was gone, but my tow strap was still there. Weird. Someone had to army crawl to pull out the table due to the locked hardcover. Of coarse, now we're in a situation no one wants to take responsibility. My sole purpose for traveling into the area was for that coffee table, sadly when my truck broke down my rental vehicle couldn't fit the coffee table to take it back home. I didn't know the type of dealership I was dealing with or I wouldn't have trusted them. I called the dealership 2 weeks ago and they said they would look at camera's etc...no one bothered to call me back.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
1.0
My Ram 2500 broke down on Father’s Day near St.
July 5, 2023
By jwolly on DealerRater
My Ram 2500 broke down on Father’s Day near St. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. Zero communication unless I contact them with an inquiry, and I still am not 100 percent sure about what is wrong with the truck. No idea when I will get it back. I have no way to work, and I continue to wait after nearly three weeks, as my truck sits in a lot 150 miles away. This is unconscionable. I simply can’t believe this dealership ever has a return customer, but for some unfathomable reason they have a 4.1 google rating. In retrospect, I should have paid extra tow charges to have my vehicle hauled to another shop. I truly hope the locals have another option because I’d hate to think that they have to wait three weeks-plus every time they have a problem with their vehicle.
1.0
My Ram 2500 broke down on Father’s Day near St.
July 5, 2023
By jwolly on DealerRater
My Ram 2500 broke down on Father’s Day near St. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. Zero communication unless I contact them with an inquiry, and I still am not 100 percent sure about what is wrong with the truck. No idea when I will get it back. I have no way to work, and I continue to wait after nearly three weeks, as my truck sits in a lot 150 miles away. This is unconscionable. I simply can’t believe this dealership ever has a return customer, but for some unfathomable reason they have a 4.1 google rating. In retrospect, I should have paid extra tow charges to have my vehicle hauled to another shop. I truly hope the locals have another option because I’d hate to think that they have to wait three weeks-plus every time they have a problem with their vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
1.0
We bought a Jeep from that was supposed to include a full
April 7, 2023
By lennie haines on DealerRater
We bought a Jeep from that was supposed to include a full tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales manager and he agreed to send us a gift card to make up the difference. After 2 weeks we called him again and his excuse was he had the wrong address. He said he would send another, and if we received the first one to just keep it. Well its been another 2 weeks and we have never received either gift card. We will hold up our end of the deal and pay for the Jeep. I think this sales manger flat out lied to both me and my wife both times. Also there SWAG pricing is the most ridiculous pricing system I have ever heard of. I will never shop here again, and I would recommend everyone else find a different place to buy a vehicle.
1.0
We bought a Jeep from that was supposed to include a full
April 7, 2023
By lennie haines on DealerRater
We bought a Jeep from that was supposed to include a full tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales manager and he agreed to send us a gift card to make up the difference. After 2 weeks we called him again and his excuse was he had the wrong address. He said he would send another, and if we received the first one to just keep it. Well its been another 2 weeks and we have never received either gift card. We will hold up our end of the deal and pay for the Jeep. I think this sales manger flat out lied to both me and my wife both times. Also there SWAG pricing is the most ridiculous pricing system I have ever heard of. I will never shop here again, and I would recommend everyone else find a different place to buy a vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
2.0
Greta selling technique , awlful wait for service
December 19, 2022
By Ed Polak from St George , UT
can't get an appointment for service within 3 weeks!!Totally ridiculous !!! Called on 12/19 and wanted to get a service because of low gas milage on my Eco Diesel. Couldn't get an appoint until 1/9. Unfortunately for me , I'm taking my trailer down south for 3 weeks. They could't do any better than that. During the sales process, of course,never noted that this would be a problem.
2.0
Greta selling technique , awlful wait for service
December 19, 2022
By Ed Polak from St George , UT
can't get an appointment for service within 3 weeks!!Totally ridiculous !!! Called on 12/19 and wanted to get a service because of low gas milage on my Eco Diesel. Couldn't get an appoint until 1/9. Unfortunately for me , I'm taking my trailer down south for 3 weeks. They could't do any better than that. During the sales process, of course,never noted that this would be a problem.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
1.0
I wish I would have read the most current reviews.
October 3, 2022
By dadams on DealerRater
I wish I would have read the most current reviews. I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I contacted them when I got home because all my documents had 2000 less mileage on it than it actually was. I sent pictures of the odometer. I was promised corrected paper work and return calls. Nothing and I explained my concern over the extended warranty. it is 2000 more miles and would look like I didn't service the car as the contract requires. They agree while on the phone then nothing. My older husband didn't check the mileage before he signed the odometer reading.. I was upset because I asked for the age of the battery and after waiting over an hour and the service manager told our salesman that he didn't have time to check it . He said it passed the check up when the car was inspected. I was told by our sales man he would deliver the car then his boss said they didn't have time. I can understand its 55 miles and I manage a business but I had to go back and get it the next day because my husband doesn't drive. I didn't argue the price but got nothing in exchange. .I have a business with major companies around the world and small distributors. They are all treated with respect and my companies score is exceeds customer expectation. What a disappointment. Now I find out other people in our neighborhood had problems with this exact dealership. I am not mad I am truly disappointed I was going to give our salesman references but unfortunately out of his hands but his management has convinced me to never recommend this dealership.
1.0
I wish I would have read the most current reviews.
October 3, 2022
By dadams on DealerRater
I wish I would have read the most current reviews. I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I contacted them when I got home because all my documents had 2000 less mileage on it than it actually was. I sent pictures of the odometer. I was promised corrected paper work and return calls. Nothing and I explained my concern over the extended warranty. it is 2000 more miles and would look like I didn't service the car as the contract requires. They agree while on the phone then nothing. My older husband didn't check the mileage before he signed the odometer reading.. I was upset because I asked for the age of the battery and after waiting over an hour and the service manager told our salesman that he didn't have time to check it . He said it passed the check up when the car was inspected. I was told by our sales man he would deliver the car then his boss said they didn't have time. I can understand its 55 miles and I manage a business but I had to go back and get it the next day because my husband doesn't drive. I didn't argue the price but got nothing in exchange. .I have a business with major companies around the world and small distributors. They are all treated with respect and my companies score is exceeds customer expectation. What a disappointment. Now I find out other people in our neighborhood had problems with this exact dealership. I am not mad I am truly disappointed I was going to give our salesman references but unfortunately out of his hands but his management has convinced me to never recommend this dealership.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
1.0
BEWARE!
September 3, 2022
By Devin on DealerRater
BEWARE!!Worst dealership EVER!! MONEY HUNGRY!! DONT TRUST ANYONE OF THEM ESPECIALLY JORDAN.. THE SNAKE!!
1.0
BEWARE!
September 3, 2022
By Devin on DealerRater
BEWARE!!Worst dealership EVER!! MONEY HUNGRY!! DONT TRUST ANYONE OF THEM ESPECIALLY JORDAN.. THE SNAKE!!
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
5.0
I am in California and was looking to purchase a car out
August 25, 2022
By Sam C. on DealerRater
I am in California and was looking to purchase a car out of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very frustrating. They simply could not comprehend the concept of an out-of-state purchase which in itself is confusing since the online car sites have a 'nationwide' search option; virtual buying.However, once I connected with Erin at Stephen Wade she did not miss a step. She understood exactly how it worked, was very accommodating and she knocked out this deal in short order. She wasn't just a sales rep instead she provided concierge-type services! A very satisfying purchasing experience!
5.0
I am in California and was looking to purchase a car out
August 25, 2022
By Sam C. on DealerRater
I am in California and was looking to purchase a car out of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very frustrating. They simply could not comprehend the concept of an out-of-state purchase which in itself is confusing since the online car sites have a 'nationwide' search option; virtual buying.However, once I connected with Erin at Stephen Wade she did not miss a step. She understood exactly how it worked, was very accommodating and she knocked out this deal in short order. She wasn't just a sales rep instead she provided concierge-type services! A very satisfying purchasing experience!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
1.0
Terrible used car buying experience
July 31, 2022
By Mike S from St. George, UT
I asked the salesman to work on my trade value while we test drove the car. Instead of doing that, the salesman came with us for the test drive, which I found very uncomfortable, and spent 20 minutes getting a trade value after we got back.Be aware if you are buying a car based on their “swag” price that you must finance the entire purchase price, no down payment allowed, at 7% interest. Apparently this is hidden somewhere on the website in the fine print.When I sat down with the finance manager to sign the papers, he explained the extended warranty that comes with the car, and the monthly payment for my loan. What he did not tell me is that the warranty cost is $6,000, and he already included that in the monthly payments. I didn’t ask for that and I found it dishonest to not offer the warranty separately and be open and upfront about the cost.After spending two hours at the dealer it was finally time to drive away with our car, only to be told they are too busy to detail it, and we will have to bring it back later if we want it detailed. At that point I asked for the second key fob and I was told it was lost.If you want to get a true “dealership” experience this place is for you.
1.0
Terrible used car buying experience
July 31, 2022
By Mike S from St. George, UT
I asked the salesman to work on my trade value while we test drove the car. Instead of doing that, the salesman came with us for the test drive, which I found very uncomfortable, and spent 20 minutes getting a trade value after we got back.Be aware if you are buying a car based on their “swag” price that you must finance the entire purchase price, no down payment allowed, at 7% interest. Apparently this is hidden somewhere on the website in the fine print.When I sat down with the finance manager to sign the papers, he explained the extended warranty that comes with the car, and the monthly payment for my loan. What he did not tell me is that the warranty cost is $6,000, and he already included that in the monthly payments. I didn’t ask for that and I found it dishonest to not offer the warranty separately and be open and upfront about the cost.After spending two hours at the dealer it was finally time to drive away with our car, only to be told they are too busy to detail it, and we will have to bring it back later if we want it detailed. At that point I asked for the second key fob and I was told it was lost.If you want to get a true “dealership” experience this place is for you.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
1 person out of 1 found this review helpful.Did you?
1.0
Less than 2 years ago I bought this truck.
June 9, 2022
By Brandemcgill on DealerRater
Less than 2 years ago I bought this truck. I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I was driving my dream in the color I'd wanted. That was July 2020. Thanksgiving 2021 check engine light comes on right after I had my oil changed. This marks the beginning of the end of my trust and love of my truck. After 4 attempts to take it in and get it fixed Stephen Wade Ram Jeep] it finally died on me on the freeway just before the Hurricane exit. Dealer picked it up and kept it for 6.5 weeks!!!!! Gave me a loner that drained my small savings. They were so proud to have it fixed. New fuel rails, new starter. Assured me all is safe and good. Less than 3 weeks later I'm now stuck in Palm Desert @ my mom's. Oil light came on. Dealer here changed oil and filter. Assured me the light coming back on is just them forgetting to reset it. NOPE. After 90 minutes of trying to figure it out, I'm stranded. Yes, stranded! They don't allow their loaners to leave the state. Thanks Stephen Wade Ram Jeep] for selling me a LEMON 🍋 and making me keep it. DO NOT BY AN ECO DIESEL! AND DON'T TRUST @stephenwadeauto
1.0
Less than 2 years ago I bought this truck.
June 9, 2022
By Brandemcgill on DealerRater
Less than 2 years ago I bought this truck. I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I was driving my dream in the color I'd wanted. That was July 2020. Thanksgiving 2021 check engine light comes on right after I had my oil changed. This marks the beginning of the end of my trust and love of my truck. After 4 attempts to take it in and get it fixed Stephen Wade Ram Jeep] it finally died on me on the freeway just before the Hurricane exit. Dealer picked it up and kept it for 6.5 weeks!!!!! Gave me a loner that drained my small savings. They were so proud to have it fixed. New fuel rails, new starter. Assured me all is safe and good. Less than 3 weeks later I'm now stuck in Palm Desert @ my mom's. Oil light came on. Dealer here changed oil and filter. Assured me the light coming back on is just them forgetting to reset it. NOPE. After 90 minutes of trying to figure it out, I'm stranded. Yes, stranded! They don't allow their loaners to leave the state. Thanks Stephen Wade Ram Jeep] for selling me a LEMON 🍋 and making me keep it. DO NOT BY AN ECO DIESEL! AND DON'T TRUST @stephenwadeauto
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
1.0
Do your self a favor DO NOT DO BUSINESS with salesmen
March 17, 2022
By M Muhanna on DealerRater
Do your self a favor DO NOT DO BUSINESS with salesmen Colton or his manager Zack By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in the vehicle, shown & available and as per delivery of the vehicle parts are missing & they Refuse to reply to any messages or phone calls. Let me not forget to mention car was shipped across the country also no gas. Again like I said stay away from Colton and Zack. If this review gets taken down I will have all my friends and family copy and paste this.
1.0
Do your self a favor DO NOT DO BUSINESS with salesmen
March 17, 2022
By M Muhanna on DealerRater
Do your self a favor DO NOT DO BUSINESS with salesmen Colton or his manager Zack By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in the vehicle, shown & available and as per delivery of the vehicle parts are missing & they Refuse to reply to any messages or phone calls. Let me not forget to mention car was shipped across the country also no gas. Again like I said stay away from Colton and Zack. If this review gets taken down I will have all my friends and family copy and paste this.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
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