DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SERVICE VISIT

BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, I went with one of the service members to get the truck and opened the tailgate and to my surprise the coffee table was gone, but my tow strap was still there. Weird. Someone had to army crawl to pull out the table due to the locked hardcover. Of coarse, now we're in a situation no one wants to take responsibility. My sole purpose for traveling into the area was for that coffee table, sadly when my truck broke down my rental vehicle couldn't fit the coffee table to take it back home. I didn't know the type of dealership I was dealing with or I wouldn't have trusted them. I called the dealership 2 weeks ago and they said they would look at camera's etc...no one bothered to call me back. More

SERVICE VISIT

My Ram 2500 broke down on Father’s Day near St. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. Zero communication unless I contact them with an inquiry, and I still am not 100 percent sure about what is wrong with the truck. No idea when I will get it back. I have no way to work, and I continue to wait after nearly three weeks, as my truck sits in a lot 150 miles away. This is unconscionable. I simply can’t believe this dealership ever has a return customer, but for some unfathomable reason they have a 4.1 google rating. In retrospect, I should have paid extra tow charges to have my vehicle hauled to another shop. I truly hope the locals have another option because I’d hate to think that they have to wait three weeks-plus every time they have a problem with their vehicle. More

SALES VISIT - USED

We bought a Jeep from that was supposed to include a full tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales mana tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales manager and he agreed to send us a gift card to make up the difference. After 2 weeks we called him again and his excuse was he had the wrong address. He said he would send another, and if we received the first one to just keep it. Well its been another 2 weeks and we have never received either gift card. We will hold up our end of the deal and pay for the Jeep. I think this sales manger flat out lied to both me and my wife both times. Also there SWAG pricing is the most ridiculous pricing system I have ever heard of. I will never shop here again, and I would recommend everyone else find a different place to buy a vehicle. More

SALES VISIT - USED

I wish I would have read the most current reviews. I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I contacted them when I got home because all my documents had 2000 less mileage on it than it actually was. I sent pictures of the odometer. I was promised corrected paper work and return calls. Nothing and I explained my concern over the extended warranty. it is 2000 more miles and would look like I didn't service the car as the contract requires. They agree while on the phone then nothing. My older husband didn't check the mileage before he signed the odometer reading.. I was upset because I asked for the age of the battery and after waiting over an hour and the service manager told our salesman that he didn't have time to check it . He said it passed the check up when the car was inspected. I was told by our sales man he would deliver the car then his boss said they didn't have time. I can understand its 55 miles and I manage a business but I had to go back and get it the next day because my husband doesn't drive. I didn't argue the price but got nothing in exchange. .I have a business with major companies around the world and small distributors. They are all treated with respect and my companies score is exceeds customer expectation. What a disappointment. Now I find out other people in our neighborhood had problems with this exact dealership. I am not mad I am truly disappointed I was going to give our salesman references but unfortunately out of his hands but his management has convinced me to never recommend this dealership. More

SALES VISIT - USED

BEWARE! !Worst dealership EVER!! MONEY HUNGRY!! DONT TRUST ANYONE OF THEM ESPECIALLY JORDAN.. THE SNAKE!! !Worst dealership EVER!! MONEY HUNGRY!! DONT TRUST ANYONE OF THEM ESPECIALLY JORDAN.. THE SNAKE!! More

SALES VISIT - USED

I am in California and was looking to purchase a car out of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very fr of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very frustrating. They simply could not comprehend the concept of an out-of-state purchase which in itself is confusing since the online car sites have a 'nationwide' search option; virtual buying.However, once I connected with Erin at Stephen Wade she did not miss a step. She understood exactly how it worked, was very accommodating and she knocked out this deal in short order. She wasn't just a sales rep instead she provided concierge-type services! A very satisfying purchasing experience! More

SERVICE VISIT

Less than 2 years ago I bought this truck. I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I wa I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I was driving my dream in the color I'd wanted. That was July 2020. Thanksgiving 2021 check engine light comes on right after I had my oil changed. This marks the beginning of the end of my trust and love of my truck. After 4 attempts to take it in and get it fixed Stephen Wade Ram Jeep] it finally died on me on the freeway just before the Hurricane exit. Dealer picked it up and kept it for 6.5 weeks!!!!! Gave me a loner that drained my small savings. They were so proud to have it fixed. New fuel rails, new starter. Assured me all is safe and good. Less than 3 weeks later I'm now stuck in Palm Desert @ my mom's. Oil light came on. Dealer here changed oil and filter. Assured me the light coming back on is just them forgetting to reset it. NOPE. After 90 minutes of trying to figure it out, I'm stranded. Yes, stranded! They don't allow their loaners to leave the state. Thanks Stephen Wade Ram Jeep] for selling me a LEMON 🍋 and making me keep it. DO NOT BY AN ECO DIESEL! AND DON'T TRUST @stephenwadeauto More

SALES VISIT - USED

Do your self a favor DO NOT DO BUSINESS with salesmen Colton or his manager Zack By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in Colton or his manager Zack By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in the vehicle, shown & available and as per delivery of the vehicle parts are missing & they Refuse to reply to any messages or phone calls. Let me not forget to mention car was shipped across the country also no gas. Again like I said stay away from Colton and Zack. If this review gets taken down I will have all my friends and family copy and paste this. More

SERVICE VISIT

Showed up for a scheduled oil change and check engine engine light check. I was told that it would be a few hours to be completed. I asked why it would be so long to complete when I had an appointment? engine light check. I was told that it would be a few hours to be completed. I asked why it would be so long to complete when I had an appointment? I was told that I did not have an appointment, but rather I had a “check in time”. Whatever that means. I left in disgust! More

SERVICE VISIT

HORRIBLE service department!!! You can not make an appt for service, waited 7 hours for an oil change after dropping off vehicle at 7:30 am with only 3 cars before my diesel truck!! 7 HOURS FOR AN OIL CHAN for service, waited 7 hours for an oil change after dropping off vehicle at 7:30 am with only 3 cars before my diesel truck!! 7 HOURS FOR AN OIL CHANGE!!!! DO NOT GO THERE GO THERE FOR ANY SERVICE!!! More